Customer Identity & Access Management
Customer Identity & Access Management (CIAM): secure, seamless access for your customers
Customer Identity & Access Management (CIAM) is the front door to your digital services. It secures how customers, partners, and external users sign up, sign in, and access your web, mobile, and API experiences, with consistent authentication and authorization across all channels.
CIAM is where security and user experience must work together. Done right, it reduces account takeover risk and supports compliance, while keeping sign-up and sign-in friction low to protect conversion and engagement. We help you design the right customer journeys, choose the right authentication options (social, passwordless, step-up MFA), and build a scalable identity foundation that grows with your products and traffic.
Want to improve sign-up conversion while strengthening customer account security?
CIAM outcomes you can measure
CIAM should improve growth and security at the same time. With the right rollout approach, you can reduce fraud and support calls while improving sign-up completion and login success across web and mobile.
- Higher sign-up completion and faster onboarding with frictionless registration, progressive profiling, and social login
- Lower account takeover risk with adaptive MFA, step-up authentication, and strong passwordless options
- Fewer support tickets through self-service account recovery and consistent login experiences
- Centralized consent and privacy controls to support regulatory requirements and user trust
- Faster delivery of new digital channels using standardized identity patterns, APIs, and reusable integrations
- Audit-ready visibility with consistent policies, logs, and reporting across customer applications
Customer Identity & Access Management
Services
Move customer access from scattered login implementations to a consistent, secure CIAM foundation. From sign-up and sign-in journeys to step-up MFA, consent, and API access, we help you deliver measurable security and growth outcomes with a scalable rollout plan.
We help you define a CIAM vision that fits your users and channels. Together, we design the target journeys for registration, login, and account recovery, then translate them into a phased roadmap that balances conversion, security, privacy, and delivery speed.
Typical deliverables:
- Current-state review of applications, channels, and identity flows
- Customer journey lifecycle: from registration over login to consent
- Target architecture and integration approach for web & mobile
- Phased rollout roadmap with quick wins and scale plan
Implement CIAM in a way that is secure, scalable, and easy to extend. We configure the platform, integrate your applications and channels, and deliver the end-to-end flows needed for a consistent customer experience.
Typical deliverables:
- Platform setup, environments, and baseline security
- Registration, login, recovery, MFA, and passwordless flows
- Web and mobile integrations using standard protocols
- Customer profile attributes, consent, and preferences
We help you move from “it works” to “it is production-ready.” This includes security hardening, monitoring, logging, runbooks, and clear operational ownership so CIAM remains reliable as usage and risk evolve.
Typical deliverables:
- Security hardening and policy baseline
- Logging, monitoring, and alerting setup
- Admin and support operating model
- Go-live readiness and runbooks
How we deliver successful CIAM projects
CIAM balances growth, user experience, and security. We start with the key journeys, build a strong identity foundation, and roll out in waves to deliver quick wins and scale confidently.
Journey-first design
We map registration, login, recovery, and consent to remove friction and improve completion rates.
Secure by default
We implement MFA, step-up, and passwordless with strong policies that reduce account takeover risk.
Reusable CIAM patterns
We apply proven patterns for tokens, sessions, adaptive controls, and profile attributes to accelerate delivery.
Wave-based rollout
We onboard apps and channels in waves with clear intake, testing, cutover, and documentation.
Operational readiness and improvement
We set up logging, monitoring, runbooks, and continuous tuning to keep CIAM reliable as usage and threats evolve.
Customer Identity & Access Management
Platforms We Deliver
Gluu Flex is a self-hosted enterprise IAM platform with an open source core (Janssen) and an enterprise control plane, supporting SSO, SAML/OIDC federation, MFA/passwordless, and Open Banking use cases.
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WSO2 Identity Server supports workforce SSO and CIAM by enabling federation (SAML/OIDC), MFA, adaptive authentication, and secure customer sign-up and login journeys.
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Keycloak is an open source IAM platform for workforce and CIAM, enabling SSO, OIDC/OAuth/SAML federation, identity brokering, and LDAP/AD user federation.
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